by Discover how to successfully request a refund for Helldivers 2 on Steam with our comprehensive step-by-step guide. Learn tips for navigating the process and crafting a compelling refund request, even if you’ve played more than the usual limit.
Helldivers 2 has recently found itself at the centre of controversy due to a new requirement that players link their Steam accounts to a PlayStation Network (PSN) account. This decision by Sony Interactive Entertainment applies to new players from May 6 and to existing players by May 30, with a final deadline of June 4. The backlash from the PC gaming community has been significant, especially since Steam delisted the game in regions without PSN access, leading to poor reviews and strong negative feedback.
Developer Response
In light of the situation, Arrowhead Game Studios is exploring alternative solutions for affected players, particularly those in regions without PSN, though no definitive resolution has been provided yet.
Refunding Helldivers 2 on Steam
If you’ve decided to request a refund for Helldivers 2 due to these changes and have exceeded the typical 2-hour gameplay limit for refunds, follow these detailed steps to navigate Steam’s refund process more effectively.
Step-by-Step Refund Guide
- Open Steam and Access Your Library:
- Navigate to Helldivers 2 in your Steam library.
- Seek Support:
- Click on the “Support” option located under the “Play” button.
- Identify Your Issue:
- Scroll down and select “Gameplay or technical issue” from the options provided.
- Specify Your Problem:
- Continue to scroll down and choose “I am having another problem” from the subsequent options.
- Request a Refund:
- Scroll down once more and click on “I’d like to request a refund.”
- Submit and Wait for Steam’s Review:
- Submit your refund request and await Steam’s decision.
If Refund is Initially Denied
- Reapply: If your initial refund request is denied by a Steam bot, submit the request again for manual review.
Crafting a Reasonable Refund Message
To strengthen your request, include a detailed message with your refund application:
- Suggested Message: “The developers have announced that they will restrict my access to the game unless I sign up for and use a third-party service account. This requirement was not clearly stated at release and was only waived temporarily. This change affects my ability to play Helldivers 2.”
Reason for Refund
- Specify Issues: Mention any specific problems such as “The multiplayer doesn’t work” to clarify why the game’s performance is unsatisfactory.
Persistence is Key
- Resubmit if Necessary: If your refund is denied again, you can resubmit your request. Steam’s policy usually allows refunds within two weeks of purchase and with less than 2 hours of playtime, but given Helldivers 2’s ongoing issues, they have extended this to less than 10 hours of playtime.
Final Thoughts
Navigating the refund process for Helldivers 2 on Steam can be challenging, but understanding your rights and following these steps can increase your chances of a successful refund, especially under these exceptional circumstances.
